SERVICE DELIVERY MANAGER

SERVICE DELIVERY MANAGER

SERVICE DELIVERY MANAGER

ABOUT YOUR ROLE

Service Delivery Manager is a customer-facing role that is crucial in Setapp’s collaboration with clients. We’re looking for a manager who has practical knowledge of best practices in project management, business relationship management, cross-org communication, and a good understanding of software development and digital transformation processes.

SDM’s duties include daily leadership of agile development teams, facilitation of excellent service delivery, and improving customer experience by identifying issues in service delivery.

On the customer side, you’ll work primarily with Product Owners, higher-level managers, and occasionally C-level executives to fully understand the business context and challenges we want to solve by developing a particular solution.

As a Service Delivery Manager you will:

  • Create, adjust, and execute conditions of the partnership on the service agreement level,
  • Communicate to project’s stakeholders transparently at each stage of the collaboration and influencing decisions with maximizing the business value in mind,
  • Staff the projects according to customer’s needs and priorities,
  • Manage the projects to meet the scope, timing, and budget,
  • Support the business development by participating in pre-sales meetings to explain our services and educate our prospective customers on our service portfolio,
  • Participate in workshops to understand business problems and challenges of the project,
  • Prepare project estimations in collaboration with development teams,
  • Set up contract conditions based on the project and customer’s needs,
  • Foster cross-org communication and collaboration in service of customer’s business goals also (if needed) converting it to culture-specific messaging,
  • Manage Setapp’s services portfolio to deliver the best possible value according to the business needs and under the business constraints.

SALARY

TBD

NET + VAT

B2B - 21 DAYS A MONTH ON AVERAGE

OFFICE

POZNAN / REMOTE WORK

DEADLINE

ONGOING

REQUIREMENTS

  • 3+ years of experience in a similar position
  • Good understanding of Agile development and project management, especially Scrum practices
  • Solid understanding of risk and change management
  • Excellent communication skills
  • Strong interpersonal and leadership skills
  • Fluent English (C1)
  • Fluent German would be an advantage
  • PMP or PMI-ACP would be an advantage

WHAT YOU CAN EXPECT

Despite our dynamic growth, we managed to maintain a relaxed and enjoyable atmosphere of a tightly-knit team that can implement complex projects in a comprehensive and effective way. Each of us knows what is expected from us and we all have adequate space and freedom of action.

If you want to join our team, here are some hints of how we do things at Setapp:

  • You should be prepared to work in a team. For us it’s not important how much time you spend on a task, what matters is the result. You can also work remotely, as long as it doesn't cause your team any impediments.
  • From the beginning, you can expect us to assist you in any way you need. During your first few days, a buddy will support you - he/she is a person who will answer to all of your questions & guide you during your first weeks. Moreover, we will provide you with the work equipment that fits your needs.
  • We will treat you as a partner who wants to be an active part of our company. You will be treated with trust & respect, and your opinion and constructive feedback will always be highly appreciated. For that reason, you will also take an active part in planning your development path.

PERKS & BENEFITS

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FLEXIBLE WORKING HOURS

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MY BENEFIT SYSTEM
OR MULTISPORT CARD

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MENTORING PROGRAM

Life insurace - icon

GROUP LIFE INSURANCE

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REMOTE WORK POSSIBLE

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INTERNAL LIBRARY

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TRAINING BUDGET

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CHILLROOM WITH GAME CONSOLES, TABLE TENNIS & BILLARD

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LANGUAGE COURSES

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INTEGRATION EVENTS

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PRIVATE HEALTHCARE

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FRUIT MONDAYS

OUR RECRUITMENT PROCESS

1

APPLY

Provide us all the information which you think is important.

2

RECRUITMENT TASK

We might ask you for a code sample (optional).

3

MEET US

Get to know us better and meet your future team members.

4

FEEDBACK
FEEDBACK

We will contact you with feedback and hopefully start working together!

We will contact you with feedback and hopefully start working together!

SEE HOW WE WORK

JOIN OUR TEAM

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ARE YOU THE MISSING PUZZLE PIECE?

OUR OFFICE

Wojskowa 6, 60-792 Poznań, Poland
+48 506 798 998
office@setapp.pl

OUR OFFICES

POL: Wojskowa 6, 60-792 Poznań, Poland
+48 506 798 998
office@setapp.pl

ISR: 220 Hertzel Street, 7630003 Israel

COMPANY DATA

Setapp Sp. z o.o.
VAT ID: PL7781465185
REGON: 301183743
KRS: 0000334616

PRIVACY POLICY

OUR OFFICES

PL: Wojskowa 6, 60-792 Poznań, Poland
+48 506 798 998
office@setapp.pl

ISR: 220 Hertzel Street, 7630003 Israel

COMPANY DATA

Setapp Sp. z o.o.

VAT ID: PL7781465185
REGON: 301183743
KRS: 0000334616

PRIVACY POLICY

OUR OFFICE

Wojskowa 6, 60-792 Poznań, Poland
+48 506 798 998
office@setapp.pl

COMPANY DATA

Setapp Sp. z o.o.

VAT ID: PL7781465185
REGON: 301183743
KRS: 0000334616

PRIVACY POLICY

 COMPANY DATA

Setapp Sp. z o.o.
VAT ID: PL7781465185
REGON: 301183743
KRS: 0000334616

PRIVACY POLICY

OUR OFFICES

POL: Wojskowa 6, 60-792 Poznań, Poland
+48 506 798 998
office@setapp.pl

ISR: 220 Hertzel Street, 7630003 Israel

COMPANY DATA

Setapp Sp. z o.o.
VAT ID: PL7781465185
REGON: 301183743
KRS: 0000334616

PRIVACY POLICY

OUR OFFICES

PL: Wojskowa 6, 60-792 Poznań, Poland
+48 506 798 998
office@setapp.pl

ISR: 220 Hertzel Street, 7630003 Israel

COMPANY DATA

Setapp Sp. z o.o.

VAT ID: PL7781465185
REGON: 301183743
KRS: 0000334616

PRIVACY POLICY

OUR OFFICE

Wojskowa 6, 60-792 Poznań, Poland
+48 506 798 998
office@setapp.pl

COMPANY DATA

Setapp Sp. z o.o.

VAT ID: PL7781465185
REGON: 301183743
KRS: 0000334616

PRIVACY POLICY

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