Junior Helpdesk Specialist

Apply now

About the role

The person who joins us will be responsible for supporting our clients' users. The assistance will be carried out remotely or at the client's headquarters in Poznań.

It is important to be able to effectively translate with an accessible user language and solve problems. The person in this position will have the opportunity to work with the latest technologies, including Apple hardware.

Everyday work takes place in accordance with the established SLA rules. Tasks are related to:

  • supporting users in terms of hardware and software problems
  • supporting LAN / WiFi, Active Directory, G Suite, VoiP and other networks
  • managing the equipment and keeping it in good condition
  • authorization management on client server systems
  • construction and maintenance of simple WiFi networks

Poznań
3000 - 4000 PLN NET + VAT (PROVIDED THAT THE SERVICE IS RENDERED AS A B2B SERVICE FOR 21 DAYS A MONTH ON AVERAGE)

If you

The Perfect Candidate:

  • has knowledge and skills at the level of IT technician
  • knows and fluently supports Windows 7 and 10
  • has experience in a technical support of users
  • had the opportunity to work with Active Directory and MS Exchange
  • had the opportunity to work with Apple equipment
  • has experience in working with Office and Office 365, G Suite & Cloud Services
  • knows English (minimum level of reading technical documentation)
  • has a driving license category B (possession of a car is not required, but we will be happy to hire someone who owns own car and we will settle for a mileage)

What can you expect

If you want to join our team, you should think it through carefully. Here are some hints of how we do things at Setapp:

  • You should be prepared to work in a team. For us it’s not important how much time you spend on a task, what matters is the result. You can also work remotely, but please note that it is possible only if it will not cause your team any impediments.
  • From the beginning, you can expect us to assist you in any way. During your first few days, a buddy will support you - he/she is a person who will answer all of your questions & guide you during the first weeks. Moreover, we will provide you with the work equipment that fits your needs.
  • We will treat you as a partner who wants to be an active part of our company. You will be treated with trust & respect, and your opinion and constructive feedback will be highly appreciated. For that reason, you will also take an active part in planning your development path.

Flexibility - Organise your schedule. Work in a relaxed & efficient way.

Work remotely - It’s possible if you previously arranged that with your team.

Something for your body and mind - My Benefit system (Multisport card)

Your health is essential! - Join our health & life group insurance plans.

Mentoring programme - You’ll have an opportunity to learn from your colleagues.

Scenarios of development - You will build your path of growth with our support.

Have the possibility to take part in workshops, courses and training.

You can improve your English and have fun with your team.

Our recruitment process

Send us your application - we want to get to know you better, so provide us all the information which you think is important.
Meet us in our fantastic office or on Skype. It’s also a great opportunity for you to get to know us better and meet your future team members.
We will ask you for a code sample or another meeting.
We will contact you with feedback, and hopefully we will start working together!
Send us your application - we want to get to know you better, so provide us all the information which you think is important.
Meet us in our fantastic office or on Skype. It’s also a great opportunity for you to get to know us better and meet your future team members.
We will ask you for a code sample or another meeting.
We will contact you with feedback, and hopefully we will start working together!

Let’s create
something meaningful together!