HEAD OF IT SUPPORT

SENIOR PYTHON BACKEND DEVELOPER

HEAD OF IT SUPPORT

ABOUT YOUR ROLE

We are looking for an enthusiastic, full of energy and passion individual that would like to help to grow an exciting and innovative business unit. Our team specialises in the 1st and 2nd line of Technical Support. Now it’s time to get your ideas, merge it with our strategy and build our international position. If you are looking for a challenge and you are willing to learn and work in a friendly, forward thinking tech company you are the person that we are looking for.

What are the responsibilities of a Head of IT?

  • Ensure top-notch relations with current customers
  • Provide great managerial support for the team
  • Support business in online communication and lead generation
  • Manage a dispersed team of IT support specialists

 

We are looking for an enthusiastic, full of energy and passion individual that would like to help to grow an exciting and innovative business unit. Our team specialises in the 1st and 2nd line of Technical Support. Now it’s time to get your ideas, merge it with our strategy and build our international position. If you are looking for a challenge and you are willing to learn and work in a friendly, forward thinking tech company you are the person that we are looking for.

What are the responsibilities of a Head of IT Support?

  • Ensure top-notch relations with current customers
  • Provide great managerial support for the team
  • Support business in online communication and lead generation
  • Manage a dispersed team of IT support specialists

 

SALARY

13 400 - 16 800 PLN

NET + VAT

B2B - 21 DAYS A MONTH ON AVERAGE

OFFICE

POZNAN / REMOTE WORK

DEADLINE

ONGOING

REQUIREMENTS

  • Ability to cooperate with a foreign client
  • Leadership and managerial experience
  • Ability to acquire customers (Discovery Calls)
  • Work experience and interest in new IT technologies
  • Focus on developing IT support unit
  • Great communication skills and ability to work with agile methodology (Scrum)
  • Minimum 3 years of experience in a managerial position
  • Very good command of English – minimum at B2/C1 level

WHAT YOU CAN EXPECT

Despite our dynamic growth, we managed to maintain a relaxed and enjoyable atmosphere of a tightly-knit team that can implement complex projects in a comprehensive and effective way. Each of us knows what is expected from us and we all have adequate space and freedom of action.

If you want to join our team, here are some hints of how we do things at Setapp:

  • You should be prepared to work in a team. For us it’s not important how much time you spend on a task, what matters is the result. You can also work remotely, as long as it doesn't cause your team any impediments.
  • From the beginning, you can expect us to assist you in any way you need. During your first few days, a buddy will support you - he/she is a person who will answer to all of your questions & guide you during your first weeks. Moreover, we will provide you with the work equipment that fits your needs.
  • We will treat you as a partner who wants to be an active part of our company. You will be treated with trust & respect, and your opinion and constructive feedback will always be highly appreciated. For that reason, you will also take an active part in planning your development path.

PERKS & BENEFITS

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FLEXIBLE WORKING HOURS

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MY BENEFIT SYSTEM
OR MULTISPORT CARD

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MENTORING PROGRAM

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GROUP LIFE INSURANCE

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REMOTE WORK POSSIBLE

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INTERNAL LIBRARY

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TRAINING BUDGET

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CHILLROOM WITH GAME CONSOLES, TABLE TENNIS & BILLARD

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LANGUAGE COURSES

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INTEGRATION EVENTS

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PRIVATE HEALTHCARE

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FRUIT MONDAYS

OUR RECRUITMENT PROCESS

1

APPLY

Provide us all the information which you think is important.

2

RECRUITMENT TASK

We might ask you for a code sample (optional).

3

MEET US

Get to know us better and meet your future team members.

4

FEEDBACK
FEEDBACK

We will contact you with feedback and hopefully start working together!

We will contact you with feedback and hopefully start working together!

SEE HOW WE WORK

JOIN OUR TEAM

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ARE YOU THE MISSING PUZZLE PIECE?

OUR OFFICE

Wojskowa 6, 60-792 Poznań, Poland
+48 506 798 998
office@setapp.pl

COMPANY DATA

Setapp Sp. z o.o.
VAT ID: PL7781465185
REGON: 301183743
KRS: 0000334616

PRIVACY POLICY

OUR OFFICES

POL: Wojskowa 6, 60-792 Poznań, Poland
+48 506 798 998
office@setapp.pl

ISR: 220 Hertzel Street, 7630003 Israel

COMPANY DATA

Setapp Sp. z o.o.
VAT ID: PL7781465185
REGON: 301183743
KRS: 0000334616

PRIVACY POLICY

OUR OFFICES

PL: Wojskowa 6, 60-792 Poznań, Poland
+48 506 798 998
office@setapp.pl

ISR: 220 Hertzel Street, 7630003 Israel

COMPANY DATA

Setapp Sp. z o.o.

VAT ID: PL7781465185
REGON: 301183743
KRS: 0000334616

PRIVACY POLICY

OUR OFFICE

Wojskowa 6, 60-792 Poznań, Poland
+48 506 798 998
office@setapp.pl

COMPANY DATA

Setapp Sp. z o.o.

VAT ID: PL7781465185
REGON: 301183743
KRS: 0000334616

PRIVACY POLICY

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